We are hiring: Sales Assistant

KNX currently wishes to extend its Sales Team with an enthusiastic and customer-oriented Sales Assistant

Phone/Reception

• Giving first-level support for our ETS software tool and other KNX Apps
• Help customers find their way through the MyKNX online shop
• Evaluating the needs of our customers, advising the appropriate license model
• Managing office supplies
• Follow up building-related issues with the real estate managers

Sales

Follow up on the offer/order process via MyKNX:

• assess offer requests from customers
• defining customer needs, verifying customer status according to KNX-specific categories
• advising appropriate software licenses or packages
• applying appropriate pricing
• guiding customers through the online order procedure
• giving after-sales assistance for software installation and licensing activation
• support with shipment issues

Customer care via ticketing platform import_contentamp; phone:

• customer support by phone or via support tickets
• dedicated personal customer support

Invoicing import_contentamp; finances via MyKNX:

• check incoming payments and create final invoices
• assist customers with payment issues
• assist modification requests for invoices

Data analysis

• evaluation of statistical data
• together with Sales Manager and Sales Director: preparation of specific campaigns to boost sales

Language skills

• English: high level of speaking, reading and writing
• German: high level of speaking, reading and writing
• French and/or Dutch: competent level of speaking, reading and writing
• Italian and/or Spanish: an added value

Other skills

Advanced knowledge of MS Office: Word, Excel, Powerpoint

Interested?

Please send a detailed CV and motivation letter (both in English) to: KNX Association - Serge Creola: serge.creola@knx.org